Page 79 - ConvinceThemFlip

work your ABC: attitude, body language, and congruence
looked like a leader, sounded like a leader, and spoke like
a leader. Her team was infected by Erin’s attitude. They
got the job done.
Know What Your Body Is Saying
Volumes have been written about body language, but
at the end of the day it mostly comes down to two
things: What signals are you sending to others about
yourself, and what emotional feedback are you giving
others in response to the signals they are sending you?
Body language accounts for more than half of what other
people respond to and make assumptions about when
connecting with you. And more often than not, you’re not
consciously thinking about it. By becoming conscious,
you’re 50 percent ahead of the game.
Open, or Closed?
Body language can be loosely broken into two kinds of
signal: open and closed. Open body language exposes
the heart and is welcoming, while closed body language
defends the heart and appears standoffish and sometimes
aloof. In other words, you’re constantly saying either,
“Welcome, I’m open for business,” or, “Go away, I’m
closed for business.” You may be showing that you are
71