Page 48 - Fundamentals of Management Myths Debunked (2017)_Flat

CHAPTER 1 • Managers and Management 47
1-24 What management roles would operations manager Patrick 1-25 Go to Symantec’s Web site (www.symantec.com) and look up
Fitzgerald be playing as he (a) held weekly security briefing con- information about the company. What can you tell about its
ference calls with coworkers around the globe, (b) assessed the emphasis on customer service and innovation? In what ways
feasibility of adding a new network security consulting service, does the organization support its employees in servicing cus-
and (c) kept employees focused on the company’s commitments tomers and in being innovative?
to customers?

Endnotes

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