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96    Part 1   •  Introduction
                                                    Write It 2!
                                                If your professor has assigned this, go to the Assignments section of mymanagementlab.com
                                                to complete MGMT 4: Ethics.




                                              that the scenarios used to demonstrate different concepts didn’t resemble those that might
                                              come up at Yahoo! and were too middle-American and middle-aged for the global company
                                              with a youthful workforce. So the company changed its ethics training! The new ethics
                                              training package is more animated and interactive and has more realistic storylines for the
                                              industry. The 45-minute training module covers the company’s code of conduct and re-
                                              sources available to help employees understand it. 44
                                                  Like Yahoo!, more  and more  organizations  are setting  up seminars,  workshops,  and
                                              similar ethics training programs to encourage ethical behavior. Such training programs aren’t
                                              without controversy; the primary concern is whether ethics can be taught. Critics stress that
                                              the effort is pointless because people establish their individual value systems when they’re
                                              young. Proponents note, however, that several studies have shown that values can be learned
                                              after early childhood. In addition, they cite evidence that shows that teaching ethical prob-
                                                                                                 45
                                              lem solving can make an actual difference in ethical behaviors;  that training has increased
                                                                               46
                                              individuals’ level of moral development;  and that, if nothing else, ethics training increases
                                              awareness of ethical issues in business. 47



                                                    Try It 2!
                                                If your professor has assigned this, go to the Assignments section of mymanagementlab.com to
                                                complete the Simulation: Management Ethics.





                What Is Today’s Workforce Like and How Does It Affect the

                Way Organizations Are Managed?




                    3-4     Describe how           It’s amazing all the different languages you can hear in
                          the workforce           the lobby of one of MGM Mirage’s hotels. Because
                          is changing                guests come from all over the world, the company is
                          and its impact           committed to reflecting that diversity in its workplace.
                          on the way
                          organizations        MGM Mirage has implemented a program that is devoted to making sure that everyone in
                                                                        48
                          are managed.         the organization feels included.  Such diversity can be found in many organizational work-
                                               places domestically and globally, and managers in those workplaces are looking for ways to
                                               value and develop that diversity.

                                              What Is Workplace Diversity?
                                              Look around your classroom (or your workplace). You’re likely to see young/old, male/
                                              female, tall/short, blonde/brunette, blue-eyed/brown-eyed, any number of races, and any vari-
                                              ety of dress styles. You’ll see people who speak up in class and others who are content to keep
                                              their attention on taking notes or daydreaming. Have you ever noticed your own little world
                                              of diversity where you are right now? Many of you may have grown up in an environment
                                              that included diverse individuals, while others may have not had that experience. We want to
                                              focus on workplace diversity, so let’s look at what it is.
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