Page 31 - Appendix samples booklet

Appendix U – ADK University 2020 sessions plan

ADK University 2020 Sessions

Using the ADK Member Satisfaction Survey data and results as a diagnosis tool, CLI

will apply the content of the survey categories, statements, and open-ended responses on

the next ADK University sessions.

To fulfill six sessions, two of the categories would be combined. Most likely categories

four and five, due to the similarities on their contents. Coincidently, these two categories

display the lowest satisfaction numbers on members’ opinion. Categories two and three

could also be combined if more time should be dedicated to the ones mentioned before.

ADK Member Satisfaction Survey categories:

1. Members’ current roles and responsibilities based on their job descriptions, routine at

work, and workload;

2. Direct or indirect team members’ performance;

3. Support and relationship with other members of the same team as well as other

teams’;

4. Resources currently offered by ADK to facilitate members’ daily assignments, such as

tools, equipment, and work conditions;

5. Professional development at ADK, including career training and development, as well

as opportunities for promotion;

6. Working at ADK when compared to other restoration companies;

7. Customers’ expectations.