Page 2 - WCG Newsletter Spring 2021_Final.pptx
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2 WILLIAM CAPE NEWS, SPRING 2021
News
From Kylie
Although it has been difficult times, we are current COVID‐19 situation and we can assure
focusing on our resident’s well‐being and you, extra care is taken.
interaction amongst themselves to keep them
entertained. We have recently introduced a new menu
with the assistance of family and residents
New residents are welcomed by friendly happy contributing to new ideas and suggestions.
staff and a welcome card. They are introduced to Our menus are assessed by a nutritionist to
other residents and staff to make them feel at ensure residents receive a healthy and
home. Meeting new friends and enjoying a meal balanced meal. I have never seen such a
or a glass of wine together is very special for our large menu giving residents so much choice.
new residents. It’s great to see that our desire is to provide
our residents with the best food and tasty
Darrall, our Property Services Manager is doing a dishes that they enjoy. They always have a
magnificent job. ensuring our residence runs choice.
smoothly. With recent restrictions we have been
allowing only essential and urgent contractors We welcome Cassandra to the team.
into the building, for the safety of all our Cassandra comes to us with a wealth of
residents but do not sacrifice security and knowledge and has taken hold of the reigns
comfort for all. Our air conditioners are since she first started in July. Cassandra is our
maintained and serviced regularly to ensure Client Services Coordinator and completes
residents are comfortable at all times and with many tasks throughout the day. She is the
the recent very chilly nights and mornings, this is main contact at reception for residents,
essential. Our fire safety equipment is also families and visitors and is happy to assist in
serviced and inspected regularly. any way she can. Cassandra works efficiently
and effectively and always has time for
We have recently purchased a domestic washing residents and their requests. If you haven’t
machine to ensure our residents most delicate met Cassandra yet, may I suggest you give her
laundry is taken care of. Our commercial washing a call and introduce yourself. We are always
machines can sometimes be a bit harsh for happy to chat with residents and their
delicate items so now we ensure they are taken families.
care of. Our laundry staff are dedicated and care
about what they do and how they contribute to
the care and well‐being of our residents.
I can honestly say the same for our
housekeeping team that ensure residents; rooms Kylie Basford
are kept clean as well as the dining and lounge Residential Services & Relations Manager
areas. The team take pride in their work and
never hesitate to assist residents in any way they
can. Cleaning schedules have increased with the
