Page 1 - Colours of Cranbrook Summer 2018 Newsletter
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Summer 2018



                                                 COLOURS OF

                                         CRANBROOK








                                                               The year has seen positive staff changes within our Residences
                                                               with congratulations to Eileen Stelzer and Elizabeth
                                                               McDonald who have both been promoted to Residential
                                                               Services Managers at Bayswater Gardens and William Cape
                                                               Gardens, respectively. Our internal staff numbers have
                                                               continued to grow, with the addition of our new Director
                                        Hello                  of Care Services, Benjamin Scott at Bayswater Gardens.
                                                               We were also delighted to welcome Tanya Austin, Business
                                                               Manager for Cranbrook at Home, as our Home Care business
                                        From Kerry Mann        continues gains momentum with more clients. Julie Parras
                                                               joined the Marketing Team at West Street, heading up both
                                                               Cranbrook Residences and Cranbrook at Home.
         As Christmas draws near and we reflect on the year that
         was, we celebrate some of the many successes we have had   We hosted our first Strategy Forum in September with
         here at Cranbrook Care. Congratulations to Catherine Doyle   our Managers from our Residences, Retirement and Home
         from Lansdowne Gardens on being selected as the National   Care, together with West Street, who presented on the day.
         Winner in the category of Lifestyle/Activities Individual in   All presentations were helpful in upholding and reinforcing
         the SoupedUp Hospitality & Lifestyle Aged Care Awards.   Cranbrook Care’s long-term business strategy and each
         We must also acknowledge the other Finalists, including   Manager gave an insight into their business area which
         Elvis Zhang from Bella Vista Gardens as a Finalist in the   gave everyone a better understanding of the challenges
         Chef Manager category; Bayswater Gardens as Finalist in   faced in providing exceptional care and service to each
         the Facility Catering Service category; Ashley Thomson as a   other and the people who are reliant on us. Guest speaker,
         Finalist in the Hospitality Manager category; and Cranbrook   Paul Cripps spoke articulately on the distinguishing features
         Care, as a Finalist in the Catering Innovation category.   of high-performing businesses.
         To be nominated in so many categories and particularly for   On a Residence level, Lansdowne Gardens – Manns Avenue
         Catherine to win her award in a nationally-run competition   has returned to business as usual after the completion
         is a fantastic achievement. We were fortunate to have   of an extensive refurbishment. Plans are now in place for
         both Ashley and Catherine attend the award ceremony   a refurbishment of William Cape Gardens in 2019. At all
         in Melbourne. We have celebrated another favourable   our Residences, we have successfully met all Accreditation
         outcome in winning the ITAC Award (Technology Awards)   standards during Announced and Un-announced visits in
         in the category of Best Aged Care Software Development   2019 which is a true testament to the hard work, dedication
         and/or Deployment. Our IT Group Asset and Systems     and commitment by you all. 2019 will be another year
         Manager, Edwina Bower represented Cranbrook Care at   of change for aged care with the new standards being
         the Awards Ceremony in Adelaide, in November.         implemented from July 2019. There are also changes afoot
                                                               in the Retirement Village space and Home Care. We do
         Continuing on with technology, in August we were
         excited to launch our new Reward and Recognition      hope that these changes will bring about positive
         program, alongside our launch of Pulse – our new intranet   improvements in our industry. As we head into Christmas
         site dedicated to staff. Pulse is a forum that retains all the   and the festive season, our Residences are a hive of activity
         features of our previous intranet site, with the added   with resident and staff Christmas parties and luncheons.
         benefits of numerous discounts being available for staff.   I hope that you and your families all enjoy a very Merry
         This new program also includes an awards-based system   Christmas and a happy 2019. Thank you for all that you
         that is designed to recognise and reward staff. We also   do for our residents and each other and remember to
         launched Cranbrook Care’s six core values which are   continue to “go that extra mile… it’s never crowded”!
         Caring, Passionate, Genuine, Respect, Connected and
         Inspired – values that truly reflect our overall vision –   With warm wishes
         to strive for exceptional wellbeing for our residents,
         physical and emotional security and excellence in both
         our built environment and our service.
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