Page 54 - Warwickers Customers Count vflip2

state 54 This is about creating the right frame of mind and way of being to succeed and be confident. We each make choices all the time on our outlook on life. We can change our state in a CUSTOMER EXPERIENCE minute by changing what we focus on, the language we use or simply moving our body in a different way. ST A TE To be a service ambassador we can choose to be authentic, live by our values, have an optimistic outlook, with an energised and 1. Part of my work - not an extra task if I get time upbeat can do attitude. We can focus on success and achievement. 2. Positive ‘can do’ attitude Have a solution orientation towards our work, with 100% and enthusiasm commitment to being a professional and adding value. We can walk 3. Total self belief – I am ok tall with confidence and believe in our talents. We can choose to and I add value live in the moment. 4. Great language 5. Clear and relevant Or we can live our life through the rear view mirror, lacking confidence, worrying about past mistakes, politicking, blaming 6. Give and prove your value others, playing victim, concerned about our jobs and lacking any 7. Enjoy the journey! real energy to change anything. You CHOOSE your response. Make the right choices and focus on the triad above to directly influence your behaviour. Cultivate a winning attitude.