Page 61 - Warwickers Customers Count vflip2
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Customer Service HOW CAN I HELP? 61 CUSTOMER SERVICE 1. Who are my customers? 2. When are my moments of truth to excel? 3. What does the customer want and expect - how do I delight them? 4. What do I need to do to support my colleagues HOW CAN I SERVE? and serve them? 5. How can I deliver an experience that leaves the customer feeling good about the contact, good about me and good about the Business? 6. How can I provide the extra-ordinary 1% more every time?
