Page 63 - Warwickers Customers Count vflip2

Customer Service 63 GUIDELINES 1.Consistency and Reliability: we have clear standards for performance that all our employees know and live by. CUSTOMER SERVICE 2.Be Responsive: we focus on customer experiences and know it is all about delighting them. Helpful is our minimum standard. 3.Assure: we make sure we recover well when things go wrong – putting things right for the customer and learning from it. 4.Empathise: we read, understand and respond to the emotional content of our customers needs. 5.Provide better tangible products: we ensure we provide the best products and touch points for the customer that we can. Our aim is to delight. 6.Courtesy: we retain good manners at all times as we build and maintain a relationship based on two way respect. 7.Skills and technical competence: we ensure our people have the GUIDELINES knowledge, skill and ability to do the job to a high standard . 8.Integrity : we live our values at all times. 9.Ease of use: we make doing business with us as easy as possible. 10.Awareness in our communications: we deliver our communications based on a commitment to making it easy for our customers to do business with us rather than prioritising our own needs. 11.Understanding: we have the ability to listen to customers and constructively respond to them. 12.Safe and Secure: we take care of our customers safety and information security needs at all times.