Page 62 - Warwickers Customers Count vflip2

Customer service 62 BEHAVIOURS 1) MOTIVATED: I am really motivated to serve our customers and put my personal signature of a job done well on all that I do. 2) SKILLED: I have the technical skills I need to do my job well and seek to update my skills regularly. 3) KNOWLEDGEABLE: I know the products and services available at any given time and I keep updated on all new ones to serve CUSTOMER SERVICE customers. If I don’t know I go and find out. 4) AUTHORITY: I know the rules of my organisation including my freedom to act in the customers best interests. 5) COMMUNICATOR: I have the communication and social skills to connect and communicate with customers and the team. 6) PROACTIVE: I have an eye for detail, know what is important, take action when I see things aren’t right and own the problem until it is solved. 7) EMPATHY: I understand the customer agenda. I empathise with the BEHAVIOURS customers and with fellow team members in doing my work. 8) SELF AWARE: I am aware of how I come across to others and seek to represent our brand and values when in role. 9) EMOTIONAL COMPETENCE: I manage my own feelings and stay in role whenever I am serving customers. 10) ENGAGED: I have a sense of urgency and passion in the way I deliver my role – I love my work and adding value by delighting customers. I believe in the team I work with.