Page 83 - Warwickers Customers Count vflip2

Customer QUOTES 83 • The customer’s perception is your reality. Kate Zabriskie • The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant. Max DePree • The greatest discovery of my generation is that human beings can alter their CUSTOMER lives by altering their attitude of mind. William James • Be everywhere, do everything, and never fail to astonish the customer. Macy's Motto • Being on par in terms of price and quality only gets you into the game. Service wins the game. Tony Alessandra QUOTES • The goal as a company is to have customer service that is not just the best, but legendary. Sam Walton • Mistakes are the portals of discovery. James Joyce • Do what you do so well that your customers will want to see it again and bring their friends. Walt Disney • Our life is frittered away by detail. Simplify, simplify! Henry David Thoreau • If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends. Jeff Bezos • What gets measured, gets done. And what gets recognised gets done again, and even better. Robert Crawford