Page 81 - Warwickers Customers Count vflip2

resources 81 Web Books CUSTOMERS COUNT 1. www.beyondphilosophy.com 1. Delivering the Customer Experience: Mark Dorgan 2. Demand: Creating What People Love Before They 2. www.zeromomentoftruth.com Know They Want It. Adrian Slywotzky 3. Customer Experience Management: Bernd H 3. www.boxofcrayons.biz Schmitt 4. Building Great Customer Experiences: Shaw & Ivens 4. www.changethis.com 5. Do More Great Work : Michael Bungay Stanier 6. The Disney Way: Capodagli & Jackson 5. www.experiencematters.word 7. Onward: Howard Schultz 8. Contented Cows Give Better Milk: Catlette & RESOURCES press.com Hadden 9. Revolutionise Your Customer Experience : Colin 6. www.forrester.com Shaw 10. Be Our Guest: Disney Institute 7. www.temkingroup.com 11. The Richer Way: Julian Richer 12. The Starbucks Experience: Joseph A Michelli 8. www.mxmultiplier.com 13. Ten Customer Experience Mistakes to Avoid. Bruce Temkin 14. Management in 10 words. Terry Leahy 9. www.hbr.org 15. 5 Star Service. Michael Heppell 10. www.fastcompany.com