Page 77 - Warwickers Customers Count vflip2

colleagues 77 are customers 5. Communication. Always keep colleagues informed on project progress. Nobody likes to be blindsided by delays or last minute requests for additional information. In addition think about the service you are providing within the framework of the overall COLLEAGUES ARE CUSTOMERS colleague experience and how it impacts on the customer experience and profitability. This can include: 1. Orientation: provide HR with up to date information on your services for colleagues to include within the induction process. Think of the new colleague experience in developing these materials. 2. Get out of your 'silo‘: Take a break with co-workers from another part of your organization. Talk to them during lunch about what's happening in their department. When everyone works so hard they can become myopic, lack perspective and be ignorant about how other functions operate. Attend other teams meetings. Encourage cross departmental events and training. Get known on company wide internal social networks as someone who helps others deliver. Have a bit of fun, use discovery skills to identify unusual inter departmental mixes with a customer experience lens. 3. Open your vision to the big picture: When talking to co-workers from other departments, develop an understanding of how the whole organization works. How does your contribution fit into the big picture? What do other departments need from you to meet their goals? Think outside your function and department, and think holistically – work together as one.