Page 8 - Inquisitive Employee Engagement Guide v22

Why Bother?

Have you considered that your employee experience may be as important and
valuable as your customer experience?

Employees are having one - you just get to decide whether it is good, mediocre or a bad
experience. If you are already focused on your customer experience – it is an extension of
thinking and learning from this. With both aligned the business can thrive.

Get your people TunedIN to the business and your story (Communicate); then TurnedON to
how they can get involved and add value (Engage). They will bring your business brand to life,
deliver a great customer experiences and more profit - the outcome of great work – it is a
win/win. JoinedUP is about their individual experience – how you serve them at work –
making it easier for them to do and enjoy their job.

INTune is the final step – ensuring it is a personalized journey that enhances each individual
employees Work^Life. The chances are you will already have many of the elements in place –
it is how you get creative to align it with your vision, raise standards and create a seamless
journey - to deliver a great experience.

What Employee Experience is needed to deliver on your vision
for the business, help you live by your values and achieve
business success?

To compete and attract the right people you can choose to get more intentional about who
you want and what the priorities are to achieve it. You can then create the right joined up
infrastructure, environment, technology and toolkit to deliver it.

It has to be owned and led - requiring collaboration across functional teams as you focus on
employee audiences experiences and individual needs. It will not stand still either – shifting
demographics alone, will mean, it will constantly need reviewing and updating. Get it right
and it will create the foundations to attract and retain the right people in the future.

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