Page 32 - Get More Business 2022 v1
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CUSTOMER

    32


                                             is your Partner – serve them, get personal –
                                          know them, their needs, their business and their

                                             marketplace. Become part of their solution.

                   They usually wants 3 things from your relationship:

                                                   Solutions


                                      a relationship of trust

                                                added value



               1.    How can I build credibility, trust and rapport with this person?

               2.    What can I do or say that demonstrates that I truly care about this
    BUIDING RELATIONSHIPS
                     organisation and its success?


               3.    What can I do or say that demonstrates that I truly care about this
                     person and his/her success?


               THINK, FEEL AND SERVE TO DELIVER THE BEST
    CLIENT
                                    ‘CUSTOMER EXPERIENCE’



               How can I best serve and help?
               Focus on helping, giving, serving, identifying needs, generating opportunities and
               ideas, solving issues, adding value, being consistent with regular contact, sharing
               insights and building a personal connection.
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