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What is your intention? Who do you want to be as a business and as an employer? How do you make it easy/ difficult for your employees to work for you? How do you make it easy/ difficult for employees to make a difference for you? What do you already do well? How can you What can you learn from your customer Which improvements would have the greatest impact? Short t
Where to start build on this? experience? Where is the WOW? create this? skillsets are required? Why do this now?