Page 16 - AASBO EDGE Back to School 2025

Customer Service in Procurement & PB&J Makes the
World Go Round

CONTINUED FROM PAGE 14
sustainability, who was again my superhero. As
I had done in the previous three years, I thanked
her profusely and reminded her to keep doing
what she's doing. This kind of customer service is
exemplary and will never go unnoticed. Unlock funds to focus on student achievement

Schools achieve an average 30% annual energy savings with ABM.
Four years, five PB&J's and I will be forever And that’s just the beginning. From improved janitorial procedures to energy conservation projects, ABM
grateful to AASBO, Starr Pass, and Mara, that is committed to creating healthy, thriving environments—and millions in savings—to support learning.
most gracious server for making my PB&J Dreams Custodial & Disinfection Indoor Air Quality (IAQ) EV Charging Stations & Network
Come True. You can't make this stuff up. I guess I Facilities Management Electrical Power Technology Enhancements
finally figured out the reason my grandkids relate Landscaping, Groundskeeping Lighting Operations Budget Management
so well to me! & Athletic Fields Energy Performance Parking & Transportation
HVAC & Mechanical Contracting
Integrated Facility Solutions
But I said at the outset, this was not a story about
PB&J. It's about providing excellent customer
service and how critical that is nowadays. Learn more at abm.com/education
866.624.1520
Bill Munch, NIGP-CPP, CPPO, CPPB is the
Final thought for those of us dedicated to the
procurement profession: Procurement Compliance and Training Officer for
Valley Schools Management Group, recipient of
the 2018 AASBO Bill Lovett Lifetime Achievement Outdoor
Strive to provide this kind of exceptional customer Award and President of the Arizona State Capitol
service to your end users. Show them you care Chapter of the National Institute of Governmental Learning
about what they need, even if you can't understand Purchasing (NIGP). He may be reached via Exploration, discovery and fun is
why. It will make your day so much easier, and Linkedin and at: bmunch@vsit.org. what StemPlay ® is all about. It’s
you can take pride in a job well done. learning in a whole new way.

Join Our Movement
"Whenever you see exceptional 480-347-8486 • playitsafeplaygrounds.com

customer service, relish it and
provide recognition."

Hope you are having a great start to your school
year! Proud Representative of

A blog with pictures can be found on my LinkedIn.

© BCI Burke Company 2025

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16 THE EDGE BACK TO SCHOOL 2025 17