Page 16 - UNAM Annual Report 2017
P. 16
GOVERNANCE & LEADERSHIP
Strategic Direction
This review period is premised on reporting Accordingly, all campuses, faculties,
against an ambitious strategic plan, which sets departments and centres developed annual
out the priorities and goals of the institution for management plans for 2017, which were aligned
the next five years. to the SMP 2016 – 2020. These plans contain
strategic objectives that cascaded directly from
Strategic Themes the parent plan, which helps to operationalise
the strategy to lower levels of the organisation.
• Operational excellence
• Service delivery excellence The University’s performance was rated against
• Research and innovation excellence the four strategic themes of operational
• Stakeholder relational excellence
excellence, service delivery excellence,
research and innovation excellence, and
Strategic Performance stakeholder relational excellence.
The University’s five-year Strategic Management
Plan (SMP) 2016 – 2020 is based on the Operational Excellence
balanced scorecard approach, and was The strategic objectives that were used to
approved by UNAM Council in August 2016. measure performance against this theme
The balanced scorecard was adopted as a include stakeholder and customer satisfaction
strategy implementation and performance ratings, improved commercialisation of University
management tool at UNAM. assets, facilities and research outputs, improved
STRATEGIC THEMES
Operational Service delivery Research and innovation Stakeholder relational
excellence excellence excellence excellence
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