Page 150 - principles of tourism marketing-1 (1)
P. 150
Key words:
Public relations: Public relations (PR) is the practice of
managing the flow of information between an individual or an
organization and the public.
stakeholders: A person or organization with a legitimate
interest in a given situation, action or enterprise. It can range
from employees and investors of a company to the customers
purchasing from the company.
customer relationship management: Customer Relations
Management (CRM) is concerned with (among other things)
the conversion rate: percentage of customers who “try and
buy” the product.
Jobs in marketing reflect the diverse marketing mix and the array
of business tools used to address customer concerns and increase
brand awareness. Regardless of their role or function, marketers
must present information to target audiences; increase consumer
and customer demand; and differentiate products against market
competition. Marketing positions that support these functions
include:
Field marketing managers conduct promotions in the field.
Field marketing is historically thought of as a one-way
communication tool. The brand’s message is delivered from
150