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You get no real notice, your account is suspended and the ability to transact cards is
terminated. OK you say, no big deal, call another processor. You find out rather quickly
that maybe it’s a bigger deal than you thought. All processors through their underwriting
process confirm business details which includes validating against the MATCH list.
Well your business is on it, guess what? You’re declined.
In the jewelry business accepting credit & debit cards is a lifeline. Most of the sales
are paid via plastic. What do you do? Your business is now considered high risk and
need to find alternative processors. You find a high-risk processor. Pay twice, three or
four times the discount rate you paid prior and have your funding delayed by 2-5 days
longer. What does that do to your cash flow and probably even worse, your bottom line?
I have been asked, is there a Due Process for a merchant before being listed. As it
stands currently, no. If the processor deems the chargeback legitimate and it’s debited
against you, it counts. The thresholds are in place. If they list you, you are given little MEET:
or no warning. No payment types court venue or arbitration to plead your case. Once
you are on the MATCH listing, the business will remain there for 5 years.
Some merchants have tried to be creative by filing a new corporation, EIN and bank Joe Radest

account. Even slightly change the store name, but not enough to confuse long standing
Joe Radest started his career in card
customers and their local market. Well guess what? The processors are more intuitive
and can match business owner, physical address, trade, etc. It will not work; your new
payments in 1998 working for the industry
corporation is all the same and so is the inability to avoid MATCH.
Is all lost? Not necessarily! There are jewelers who should be on MATCH because giant First Data. Since FDC, Joe has worked
of bad business practices. We all contend with bad apples in our business. There are
with other notable processors – TSYS,
jewelers who through no guilt of their own are on MATCH when they shouldn’t be.
There does exist a very narrow path to try and get them removed.
Global Payments and Chase Paymentech.
In an educational article, I do not like to put any sales spin. What I am about to say
Over 7 years ago, Joe branched out on
is a message to jewelers who find their business on MATCH or might think they’re
heading there. If your store is on MATCH, please contact me. We are looking for
his own, providing complete end to end
cases to review, help, and the bigger picture, get a Due Process established between the
Payment Brands and the Payment Processors. We have had success getting jewelers business management and secured payment
removed from MATCH.
technology solutions, which affords business
I will end this article with this message - prevent the chargeback! That is the single
largest trigger for MATCH. Believe it, more chargebacks occur at the countertop than clients the ability to securely transact
through online sales. Validating the sale is important. Ask for driver’s license or ID
on every sale that is not chip card read. Imprint the card if you key enter it. Have the payments without having sensitive data
customer sign the imprinted slip along with your POS receipt. Take a photo copy of
their driver’s license or ID. Place those docs in your store vault for 180 days, the touching their environment. In addition
maximum amount of time for a chargeback dispute. If disputed, you have the required
documentation to defend yourself. Please take note of what I said earlier in this article to 1 Step Technologies, Joe is an equity
– you have 15 days to respond to the chargeback. Respond or inaction on your part partner in two other payments companies
costs you.
– Payix Holdings and Fortress Payments
Technologies, and serves on two boards.

He lives in Atlanta with his family. He can be

reached by phone at 770-731-0414 or by

email at joe@1steptechnologies.com

Contact Joe on JHJ for information on

Credit Card Processing, End to End
Business Management Solutions, and

Secured Payment Technology Solutions

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