Page 42 - STARTER KIT BELLMAN

STARTER KIT | Bellman

3. Ensure that shuttle and/or any transportation requests are
on schedule and being facilitated.

4. Ensure that all bell service equipment and materials are
available and within Minimum Quality Standards (MQS).
4.1 Hotel Vehicles
4.2 Luggage Carts
4.3 Bellman Podium
4.4 Concierge Menu
4.5 Newspaper stand

5. Ensure familiarity of arriving guest details to provide more
personalize service to guest.

6. Get update on daily local events and information about
what is new in the city.

Task 3: Prepare the hotel van and maintaining the cleanliness according to the Minimum Standard
Procedures

OPERATING PROCEDURES STANDARD(s)

1. Check availability of hotel vehicle. Check transportation request schedules, check if the hotel
vehicle is available:
1. Proper Functionality
2. Coding Schedule
3. Pre-arranged Transportation Schedules

Double check if the hotel vehicle inspection checklist was
2. Get hotel vehicle inspection checklist filled up by duly filled up and check functionality and physical condition
outgoing bellman. of the vehicle prior to accepting accountability during your
shift.

Vehicle minimum quality standards is being implemented
3. Ensure that hotel vehicle is clean and condition is within particularly on cleanliness, arrangement of materials, scent
the minimum quality standards prior to usage of guests. and music inside the vehicle.
Vehicle inspection checklist should be properly filled up and
4. Accomplish Vehicle inspection checklist for endorsement endorsed to the incoming bellman for endorsement of
to the incoming bellman.
accountability.

Task 4: Review guest arrival lists provided by reception

OPERATING PROCEDURES STANDARD(s)

1. Check for any arriving guest, or those arriving earlier Vehicles are properly accommodated in designated areas.
than usual check-in time which is 2:00 PM. This can
be found in computer printout, which midnight Guest
Service Associate-prepared.

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