Page 46 - STARTER KIT BELLMAN

STARTER KIT | Bellman

Allow the guest to enter the elevator before you enter and
you will press number of floor where the room is located.

Establish rapport by explaining hotel facilities and/or asking
2. While in the hallways and in elevator, establish for their plan of activities. The bellman shall also discuss
rapport with the guests. emergency exits in the floors.

Ask guest if he/she would allow you to show him how to use
the keycard

3. Before entering the room, show the guests first how
to open the room using the room key card. “Mr./Ms. Guest Last Name, should I show you how to use
your room keycard?”

If the guest says “Yes”

“Properly tap/place the keycard on this part of the door until

you see the blue light on, then you proceed in opening the
door”

If guest says “No”

“Okay then sir/mam, let me just open the door for you”

Ensure that you show the guest how to properly insert the
keycard.

“Ma’am/Sir can I take some time to introduce the features of
your room?”
4. Ask the guest to enter the room first and followed
by the bellman.
If guest says “yes”
5. After his/her entrance to the room, insert the
keycard to the Energy Saving Device to and switch Proceed with the room-in script ensure that standard
on the lights. phraseologies and terms have been used including but not
limited of the following room features
6. Politely ask guest permission if you can familiarize
him with the room facilities and amenities. 7. Safety and Security Features of the Room.
8. Dining Facilities
9. Air-condition units
10. Living Room Facilities
11. Bathrooms
12. Telephone Numbers
13. Hotel Compendium
14. In-room dining menu
15. WIfi

If the guest says “no”

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