Page 45 - STARTER KIT BELLMAN
P. 45
STARTER KIT | Bellman
Ensure that you have loaded the luggage of the guest in the correct
vehicle and ask the guest to check completeness of luggage that
you have loaded in the trun.
Task 8: Adhere to hotel’s policies and procedures for luggage handling
OPERATING PROCEDURES STANDARD(s)
1. “Welcome to (The Company”, I am bellman for
today, my name is (your name) and I will be
assisting you in your luggage.
2. Bring out guest luggage from the trunk, count and
check if there have damages then confirm to guest
if guest luggage is correct, then secure in one
place. Luggage are safely loaded to luggage cart.
3. Escort the guest to GSA counter for registration.
4. Load guest luggage to trolley at near from the Luggage are all accounted for and validated with the guest
eyesight of the guest and validate total number of
guest luggage
Put luggage tags, write down accurate guest name and room
number if for safekeeping in the luggage room. If for newly
arriving guest, bring the luggage up to the guest room.
If you are bringing up the luggage along with the guest
5. Deliver luggage in the guest room. (owner), you open the door for the guest, let them come in the
room first, then bring inside the room all luggage.
Ensure that all luggage are placed in the living area where
guest can easily see. Before leaving the room, confirm with
the guest the number of luggage and ask if they still need
anything else before leaving the guests.
Should you be delivering luggage in the room (the guests are
in their room already) Ensure correct room number where the
luggage should be delivered. Ring the doorbell and say “Bell
Service, luggage delivery” until the guest opened the door.
Place the luggage in the living area and validate number of
luggage, ask if is there anything else that the guest would
need from you, before leaving the guest room.
Task 9: Room-in guests
OPERATING PROCEDURES STANDARD(s)
1. Lead and escort guests into their room. Allow guests to walk ahead by extending open palm to show
direction.
40
