Page 49 - STARTER KIT BELLMAN

STARTER KIT | Bellman

keep an ample supply of hotel’s brochures and rate
sheets.

3. Ensure that at all times, bellman are familiar with
the room locations, usage equipment and facilities
inside the room and the hotel.

Task 14: Follow tagging and storing system in the luggage room

OPERATING PROCEDURES STANDARD(s)

1. Ensure that the luggage room is organized and neat. Luggage room should be neat and organized at all times.
Luggage room and luggage are store in 3 sections arrival,
departure, stored.

2. Each luggage has to be tagged accordingly using the Luggage tag should always have complete details:
luggage tag. ▪ Guest Name
▪ Date
▪ Room Number
▪ Guest Signature
▪ Time of collection

For stored items of guest that are not billeted in the hotel:
▪ Guest Name
▪ Phone Number
Email Address
▪
▪ Home Address

3. Always keep the luggage room close and dry. Always remind guests not to leave valuable items in their
4. Ensure that luggage room logbook is updated all luggage particularly (gadgets, jewelries and cash).
luggage stored to luggage retrievals shall be well taken
note of.

Task 15. Upsell hotel services and activities

OPERATING PROCEDURES STANDARD(s)

1. Initiate conversation with guest when they are in the Bellman should at all times, knowledgeable of all hotel
lobby and/or public areas of the hotel and during pick- services, facilities, amenities, activities that guest can avail
up arrangements. of.

2. Probe to find out the services and activities that might
be suitable and needed by the guests.

3. Present available options of hotel services and in-
house events & activities and/or items in the concierge
menu. Explain in details options for guests.

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