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CAGAYAN STATE UNIVERSITY – CARIG CAMPUS
Tuguegarao City, Cagayan 3500
ISO 9001:2015

GENERAL DEFINITION OF TERMS

Action Plan/Treatment plan – the plan of action to mitigate risks and take advantage
of opportunities.
Certification - means that an organization has demonstrated the following: Follows
the guidelines of the ISO 9001 standard. Fulfills its own requirements. Meets customer
requirements and statutory and regulatory requirements. Maintains documentation.

Conformity (C) - fulfillment of a requirement, i.e., College/University policy,
documented procedure, statutory and regulatory requirements as well as client
requirements.

Control – any measure or action that directs or influences the process toward
effectiveness and efficiency; includes any policy, procedure, practice, process,
technology, device or method that modifies or manages processes.

Corrective action – an action taken on a detected nonconformity to address the
system failures and prevent its recurrence. It is usually recorded in a Request for
Action form.

Impact (as risk and opportunity criterion) – degree of impact of the identified risk or
opportunity to the attainment of the University’s objectives and enhancement of client
satisfaction, if not treated or pursued, respectively.

Likelihood (as risk and opportunity criterion) – the probability of occurrence of the
risk, when not addressed, or opportunity, when pursued.

Needs and expectations – the feelings, needs, and ideas that the stakeholders or
clients have towards specific products or services provided by the University.

Nonconformity (NC) – non-fulfillment of a requirement based on standard, i.e.,
University policy, documented procedure, statutory, and regulatory requirements as
well as client requirements.

Office Performance Commitment Review (OPCR) – a performance evaluation tool
that all heads of offices accomplish; must officially identify and declare the targets for
the rating period and be in accordance with the overall strategy map and commitments
of the CSU.

Document Code: Effectivity Date: RM AND RBT Revision No.: 00 Form Code:
A-URMRBT-12502 04-17-2024 OFFICE Pages: 1 of 2 F-DCO-1820

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