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CAGAYAN STATE UNIVERSITY – CARIG CAMPUS
Tuguegarao City, Cagayan 3500
ISO 9001:2015
GENERAL DEFINITION OF TERMS
Opportunities – set of circumstances that can lead to the adoption of new practices,
launching of new products and services, addressing new clients and other desirable
and viable possibilities to meet CSU’s needs.
Performance targets – the desired level of performance as measured by indicators that
represent success in achieving CSU’s desired outcomes.
Process - set of interrelated or interacting activities that use inputs to deliver an
intended result, e.g., delivery of quality tertiary education services is a process with
a set of interacting activities performed by authorized departments or units and
personnel to ensure quality education.
Quality objectives – result to be achieved by CSU; can be strategic, tactical, or
operational.
Relevant stakeholders’ requirements – needs and expectations of the relevant
interested parties that CSU QMS must satisfy.
Risk – effect of uncertainty on objectives; often described by an event, a change in
circumstance or a consequence; characterized and measured in terms of its
consequence and likelihood or occurrence.
Risk analysis - a process that is used to understand the nature, sources, and causes
of the identified risks and to estimate the level of risks; used to study consequences
or impacts and likelihood, and to examine the controls that currently exist.
Risk and opportunity assessment register – the documented information used to
review and monitor the context of C S U and its corresponding risks, opportunities,
and treatment or action plan.
SWOT analysis - (strengths, weaknesses, opportunities and threats analysis) a
framework for identifying and analyzing the internal and external factors that can
have an impact on the viability of a CSU’s performance and client satisfaction.
Top management – person or group of people who direct and control CSU; usually
refers to Executive, Administrative or Academic Councils.
Document Code: Effectivity Date: RM AND RBT Revision No.: 00 Form Code:
A-URMRBT-12502 04-17-2024 OFFICE Pages: 2 of 2 F-DCO-1820
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