Page 33 - Demo

We also provide customers
the ability to repay loans in
a cashless manner through digital wallets and payment gateways. Our mobile application, ‘Ujjivan Mobile Banking’, had a customer rating of 4.45 on the Google Playstore as on March 3, 2020.
incReaSe in diGitaL tRanSactionS
(%)
25
8
FY19 FY20
the number of banking transactions through digital channels as a percentage of overall transactions continues to grow steadily.
toWaRdS caShLeSS diSBURSementS
(%)
CORPORATE OVERVIEW
94
FY19 FY20
digitised paperless loan origination and cashless disbursements with remittances credited directly to customer accounts.
83
hiGheR eFFiciencieS
We have enabled paperless
and handheld device-based
loan origination and cashless disbursements for our customers with remittances credited to their accounts. Since the commencement of our banking operations, 99.57% of our advances have originated through handheld devices. The processing of our loans is digitised and loans can be approved within minimal time post sourcing.
our use of handheld devices has reduced our turnaround time to service our customers.
BetteR tURnaRoUnd time
(TAT in days)
2018-19
2019-20
Micro and Small Enterprise loan
Group loan
Individual loan
Affordable Housing
24
22.5
4.2
6.9
19.5
2.9
4.9
21.5*
tablet-based loan origination system leading to improved turnaround time.
* Moved to 100% secured lending effective April 2019
31