Page 35 - Demo

CORPORATE OVERVIEW
dedicated innovation centre
We have an innovation Centre within our Bank that connects with new-age fintechs or technology companies to explore potential partnerships. These companies undergo an evaluation through a proof of concept (poc). on successful completion of the poc and necessary clearances, the solution is adopted by us.
dRivinG vaLUe FoR oUR paRtneRS
We implemented Open Banking, an API gateway that provides our partners with an opportunity to collaborate with us in the API architecture. This empowers
our customers to meet all their business requirements on a single platform and develop new business opportunities by integration.
Through this platform we will enable corporates, fintechs, start-ups, manufacturing enterprises, tech firms or
any of our other partners to automate, streamline and develop new products and business
cases, using our services in an integrated manner.
enaBLinG diGitaL BankinG With dedicated team
Our 358 Digibuddies-led digitisation initiatives at our branches are helping customers embrace digital platforms such as the mobile banking app. With their efforts,
we registered 2.2 lakhs customers on our mobile banking app and
1.34 lakhs upI users. Currently, we have 1.1 Lakhs customers repaying through cashless repayment modes. We also developed digital payments system for our customers through upI QR codes, enabling shopkeepers to accept cashless payments
from their customers through these QR codes.
Road ahead
We plan to strategically invest in technology to create a safe, secure and convenient banking ecosystem for our customers that concurrently lowers our operating costs and improves efficiencies. Going forward, we intend to automate our operational processes, eventually adopting robotic platforms. We will also leverage data analytics for customer segmentation and
create targeted offerings tailored to customer requirements; and move from person-to-person services to providing technology- assisted offerings for our expansive product range.
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