Page 44 - Demo

Business Division Review: MicroBanking
deepening reach
with specialised solutions
We reached out to over 45 Lakhs financially unserved and underserved households through our microBanking services. With a focus on building a stable and granular deposit base,
we aimed to serve every member of the household, thereby increasing our customer base by three to four times. We focused on delivering a seamless and hassle-free banking experience to our customers, with an expanding product suite dedicated to serve their specific needs.
During FY 2019-20, we forayed deeper into semi-urban and
rural India with our diversified product suite and catered to a wide spectrum of customers. Our MicroBanking segment is further divided into four sections – Group Loans, Individual Loans, Rural Banking and Sampoorna Family Banking.
`10,933 crores Gross loan book
17% increase y-o-y
47+ Lakhs
Total MicroBanking asset and deposit customers 9% increase y-o-y
`807 crores
Total deposits (including deposit of `109 Crores from rural branches) 42% increase y-o-y
`11,004 crores
Total disbursements 13% increase y-o-y
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