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CUSTOMER FOCUS

industry to join the U.S. Environmental Protection Agency’s Climate Leaders Program.

(1997-1999) CSX and Norfolk Southern had both set their sights on Conrail, which operated in the NE and Mid-
west. Ultimately, CSX and NS agreed to partner on the acquisition splitting Conrail’s operations and resources.
CSX bought 42% of the company and gained 3,200 miles of track, which became the last major addition to CSX’s
current network.

On July 22, 1999, CSX announced it was selling Sea-Land Service Inc.’s international linear business. The sale sharp-
ened CSX’s focus on improving freight rail service over a network expanded by the acquisition of 42% of Conrail.

In 2004 CSX introduced the ONE Plan to bring more precision to merchandise and automotive carloads, improving
service to customers and reducing costs.
In 2008, the How Tomorrow Moves brand campaign was launched to help engaged citizens better understand envi-
ronmental and economic benefits of rail freight transportation.
In 2011, the Down Jones Sustainability Index added CSX for its achievements in environmental performance.
Achievements included the company’s voluntary goal to reduce greenhouse gas emissions by 8% and it’s “Trees for
Tracks” program to plant one tree for each of the 21,000 miles of CSX track which it reached ahead of schedule.
In 2012, CSX’s Northwest Ohio Intermodal Terminal cuts 24-48 hours off transit times for international box ship-
ments. CSX Intermodal Terminals, Inc. operates over 30 intermodal terminals nationwide. From 2012 to 2016
more intermodal terminals were completed. April 20, 2016 CSX of Tomorrow strategy launched to position CSX
for increased intermodal and merchandise growth and additional technology deployment.
Today – CSX Statement:

We have never been more vital to the nation or better positioned to service it. We’re doing everything we can to
build a railroad that will meet the needs of our customers, our employees, our investors and our neighbors, now
and for the future. CSX is How Tomorrow Moves.

CSX is proud of their strong herit-
age, but they take even greater
pride in the job they’re doing and
the future they’re creating today.
Their 21,000 mile track network
covers 23 states, and nearly two-
thirds of Americans live within
CSX’s service territory.

CSX Vision Statement: To be the
best run railroad in North Ameri-
ca.

Source: www.CSX.com

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