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PINCH POINT IDENTIFICATION                   1        HUMAN RESOURCES


          Department Updates                                       Employment Opportunities                  11
          SAFETY FOCUS                                 3        FEELING OVERWHELMED                          12

                                                                FLEET VEHICLE UPDATES                        13
          SAFETY METRICS                               4
                                                                OPERATIONS PROMOTIONS                        15
          OPERATIONAL EXCELLENCE COINS                 4
          EMAIL WRITING ETIQUET                        5        TECHNICIAL TRAINING                          15
                                                                   Diagnosing and Repairing Hydraulic
          OPERATIONS UPDATES                                       System Leaks

              Safety Metrics                           6        MARKETING                                    18

          SPOT LIGHT OF THE MONTH                      8

              Brett Trower, RG417

         Important Numbers To Remember:



         Corporate Lodging  - Loram Priority Number:

         866-857-8994

         Altour Travel 24 Hour Customer Service:

         888-669-8210

         Loram Credit Card and Concur Hotline:
         763-478-5937

             #1-4 All Concur Questions

             #5 Credit Card Questions
             #6 Altour
         Loram Technical Service:

         Emergency:  763-478-5999

         Non Emergency:  763-478-2233

                            ON THE COVER:  C2101, Network Rail, Craven Arms United Kingdom.  Photographer:  Kieran Rae
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