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TECHNOLOGY
IMPORTANT NOTICE LORAM TECHNICAL SERVICE
New Phone Support Numbers
Emergency: 763-478-5999
Non-emergency: 763-478-2233
We are asking that all machine crews start using these numbers to contact Loram Technicians for assistance.
Please refrain from using individual phone numbers for technicians for initial support inquiries.
If you call the emergency number, a person will answer 24 hours a day, 7 days a week, 365 days a year. They will
route your call to the on-call technician that has the best skills to match your problem.
If you place a call to the non-emergency line, especially after normal business hours, you may be directed to leave a
detailed message so our technicians can get answers and provide a response.
This new process does not cancel any procedures in place for using your managers to report and solve problems.
PAGE 17 JUNE 2020
