Page 2 - Newsletter Vol 1 Issue 4 - Perspectives and Themes revisited 15Oct2021

Table 1: CXC’s Strategic Themes and Desired Results, 2021 -2025

Strategic Theme Desired Result
1. Customer and Stakeholder Excellence We have collaborative relationships with resource persons,
suppliers and partners in the delivery of products and services
to meet the mission of the organisation.

2. Technology and Innovation Excellence Digitally transformed, innovative, educational products and
services are delivered on secure, reliable and widely available
platforms.

3. Operational Excellence We deliver globally recognised, high-quality products and
services in a cost-effective and timely manner.

4. Governance Excellence We complete on an annual basis, financial and management
audit without non-conformances and operate within policy.

The strategic themes not only support the mission and vision but they also influence the four perspectives.

Perspectives

Perspectives are the four dimensions of strategy that Our perspectives and the desired results for the

represent the critical areas through which the years, 2021 – 2025, are outlined in Table 2 below.
business should be evaluated to determine the
success of all strategies. (Traditionally, success was
measured mainly from a financial standpoint.)

Table 2: CXC’s Perspectives and Desired Results

Perspective Desired Result and Key Questions that were Considered
1. Stakeholders Customer/stakeholder satisfaction and retention.

Through the eyes of our customers and stakeholders, how well do our
products and services meet their needs?

2. Financial/Stewardship Improved financial performance, value and effective use of resources.
How do we maximise value and effectiveness of our mission?

3. Business Processes Process efficiency, product and service quality, and delivery speed.
How can we improve internal processes to deliver products and services
better, faster, and cheaper?
4. Organisational Capacity Enhanced human, information, and organisational capital.

How can we support the internal processes through improved learning and
growth, technology, infrastructure, culture, governance, leadership, and
other capacities?

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