Page 3 - Newsletter Vol 1 Issue 4 - Perspectives and Themes revisited 15Oct2021
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Who are our Customers and Stakeholders?
While customers are a subset of the larger primary and secondary; and our stakeholders as
stakeholder group, it is important that we those who have any kind of interest in the
distinguish between the two. We define our organisation. Table 3 below shows a non-
customers as those end-users who benefit directly exhaustive list of our customers and stakeholders.
from our products or services and divide them into
Table 3: CXC’s Customers and Stakeholders
Customers
Primary Secondary
Governments Ministries of education
Ministries of education Tertiary institutions
Candidates Donor/funding agencies
Learners Professional associations
Stakeholders
Employees Governance committees
Employers Trade unions
Suppliers/service providers Resources persons
Publishers Educational institutions
Teachers Regional bodies
Partners Parents
Contact us: CPSM-Mail@cxc.org | Angela Lowe: alowe@cxc.org | Atiba Griffith: agriffith@cxc.org |
Suzette Clarke: sclarke@cxc.org | Jackie Niles-Squires: jniles@cxc.org | Website: https://strategy.cxc.org/
‘Strategy is our job.’
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