Page 41 - Ombudsman Participant Manual Optimized_Neat

not qualified to provide. Instead, assure the resident that you will assist them is securing help from the staff. Ask

the resident to activate their call-bell and then stay with the resident until someone responds. Always excuse

yourself when care is being provided.

VI. Do not complete your documentation as you conduct your visit. Take short notes and complete the form later and

off-site.

VII. Be sure to connect with an administrative staff member when concluding your visit. DO NOT SHARE ANY RESIDENT -

SPECIFIC information. You can speak in generalities only. Thank them for noted improvements; offer staff training;

offer posters or brochures, etc. We refer to this conversation as an “exit conversation” and you can view a short

o

webinar n tips and techniques for conducting this exit conversation on the LTLTI website.

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