Page 45 - Ombudsman Participant Manual Optimized_Neat

Pioneer Principles • Emphasize the relationship between the

resident and resident assistant as central to

• Know each person quality of life for both; Create opportuni-

• Each person can and does make a difference ties for relationships between hands-on

and residents by using consis-

caregivers
the fundamental building block of
• Relationship is tent assignment of staff
a transformed culture • Hold weekly meetings or regular learning

• Respond to spirit, as well as mind and body circles with staff concerning knowing each

• Risk taking is a normal part of life resident, team building, and seeking staff’s
opinions;
• Put the person before the task • Give staff a voice in managing their own

• All elders are entitled to self-determination, wher- time and schedules;

ever they live

• Community is the antidote to institutionalization • Accept without judgment the resident’s
community and team;

family as part of the

• Do unto others as you would have them do unto • Base toilet use schedule on the individual’s

you – yes, the Golden Rule bowel and bladder patterns;
• Promote the growth and development of all • Teach and model good communication,

• Shape and use the potential of the environment in especially staff listening skills;
all its aspects: physical, organizational, psycho/ • Mix the presence of children into daily life
social/spiritual

• Practice self-examination, searching for new crea- • Welcome and provide for residents’ ani-

mals
for companionship, meaning, and de-

tivity and opportunities for doing better light;
• Recognize that culture change and trans- • Maintain plenty of living plants inside and

formation are not destinations, but a journey, al- out to
enable daily contact with the natural
ways a work in progress world;

• Encourage creative ideas from staff, resi-
dents, and families;

• Continuously educate staff on culture
change;
Person-Directed Practices • Provide resident assistant training which

• Establish resident direction in goal setting and includes mentorship and support;

care; • Use a resident assistant career ladder in

• Re-organize and empower staff, focusing on which wages are tied to performance and

responsibility, accountability and strong sup- education;

port to direct care workers (resident assistants); • Design and organize in-service training to

• Enable resident choice in aspects of daily life make it person (resident) centered;

significant to • Support strong, active family councils;
the resident, such as time getting
up and going to bed; eating; naps; times out-of- • Develop small units of 10 to 15 residents;

doors; favorite pastimes; times and methods of

bathing; content of meals and the ways meals • Include child day-care facilities in design.

are served; • © Nursing Home Pioneers

Office of the LTC Ombudsman
Office of the LTC Ombudsman
Version 1.0 September 2020
Version 1.0 September 2020
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