Page 49 - Ombudsman Participant Manual Optimized_Neat

with diligence. Residents living in personal care homes often can

lock their room door as well.

Recreational assistant / Recreational nurse aide / Staff who help with activities and transporting residents to and

Recreational aide. from activities; often conducts one-on-one activities with

residents who are confined to their room. Can be a certified
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nurse aide but not required to be. Works under the

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supervision f the Activities Director or a Recreational Therapist.
Some facilities may also have volunteers who assist with or

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conduct activities. l facility volunteers are to be

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trained/oriented/supervised y facility staff and are expected to
treat the residents with the same respect/dignity/confidentiality

as facility staff would.

Transportation services vary from facility to facility. Many

facilities have their own van or car for transporting residents to

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activities events outside of the facility. Facility policy regarding

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use of that service also has great variations. The activity

department great place to start when there are resident

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questions regarding transportation. However, medical
transportation (emergent & non-emergent) is usually handled by

the nursing department.

Activity Director Department “lead” in charge of the Activities Department. This

person supervises activity staff; schedules activities; does

charting regarding residents’ interests and participation;

orders/manages supplies and equipment; often conducts and

assists with activities; often takes the “lead” with resident

council. TIP: Not all personal care homes have an activities

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department director. There is no requirement to provide
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activities PCH. requirement in a nursing home. An
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Activity Director usually must meet some training/certification

requirements and is responsible for clinical assessments and

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charting n addition to managing their department. not
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unusual for the activity director to be part of the care plan team.

The activity director is also a “key” person regarding resident

council and PEER. They are a good resource for residents with

suggestions about enhancing quality of life.

Dietary aide / Dietary assistant Staff who works in the kitchen with meal preparation; tray/steam

table set-up; transporting food to residents / dining areas;

collecting trays / food carts and returning them to the kitchen for

cleaning and washing. TIP: Every facility is different in respect
to the dining experience. Some facilities use “hospital-like” trays

and large carts to transport those trays to/from the kitchen –

especially for residents who eat in their room. Some facilities use

restaurant-like experiences and/or steam tables in congregate

areas. n personal care homes – the dining experience has even
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more variation. Often, in smaller personal care homes, personal

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care aides will prepare and serve meals and do the dishes. n

most nursing homes, the trays are delivered to the nursing unit

and the nurse aides deliver the meals to the residents – doing the

“set-up” f the meal. Tip: sometimes there is a delay between
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Office of the LTC Ombudsman
Office of the LTC Ombudsman
Version 1.0 September 2020
Version 1.0 September 2020
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