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SPEAKERS’ PROFILE SPEAKERS’ PROFILE
2017

STEPHEN QUINN ALEX DAVIES SAMER KHALIFEH MAHMUD P.K. MERALI

Director - Project & Building Consultancy of Land Sterling Managing Director for Emrill Services LLC CEO, Kingfield Owner Association Management Group Executive Partner - MERALI’S GROUP
Services
Stephen Quinn worked with Local Alex Davies is Managing Director An Executive partner of the Merali’s
Government in Scotland for 26 years for Emrill Services LLC. As Having been in the real estate Group Mahmud Merali is the
as a Building Standards Surveyor Managing Director he successfully industry since 2005, Samer regional head for Middle East and
and was latterly an Area Team delivers strong business activities took a strategic decision during South-East Asia and takes the lead
Leader and was responsible for through a balanced approach the economic downturn in as the Group’s International &
ensuring buildings were designed of strong leadership combining 2008 to diversity into facilities Financial consultant.
and constructed in accordance customer expectations, cost management. In 2010, he formed Qualifications - Fellow of the
with appropriate legislation and containment and most importantly Kingfield Owner Association Institute of Chartered Accountants
codes. Stephen has been with Land Sterling since April employee engagement in technical, service focussed and Management Services, one of the of England & Wales (ICAEW), Certified Public Accountant
2014 and was responsible for establishing and managing the complex environments. Alex is a Certified Member of the first organizations of its kind in Dubai to obtain an Owners (Kenya), Fellow of the Zambia Institute of Chartered
Building Surveying Section, has developed and grown both British Institute of Facilities Management (CBIFM). Association Management license. Under Samer’s leadership, Accountants (ZICA) & an Associate member of the Institute
the team and services and has built up an established client Emrill is the UAE’s leading Facilities Management Kingfield OAM Services has secured contracts for some of of Taxation (ATII-UK).
base throughout MENA and including the likes of: Emaar, service provider delivering FM services to sectors including; the most prominent developments in Dubai and focusses Mahmud has over 45 years’ experience in auditing,
Aldar, Kidmah, Farnek, Damac and numerous others. The Aviation, Healthcare, Residential, Master Communities, on building reputable business relationships through taxation and business advisory and serves as consultant for
Building Surveying Team consists of 14 professionally and Commercial premises. Alex is responsible for delivery engagement and coordination to successfully control, tax & business advisory to clients in the UK, Middle East and
qualified members offering a range of services for all types of of services to a number of prestigious clients including Wasl, manage, maintain and administer Kingfield-managed East Africa.
properties such as: Building Audits, Reserve Fund Studies/ Emaar, Dubai Airports, Dubai Silicon Oasis, and Meraas. projects while it continues to improve communities through A Vice Chairman of the Board of BIM a listed entity in
Life Cycle Analysis, Reinstatement Valuations, Condition During 2017 Emrill business has grown revenues by 10% integrated strategies. Turkey Mahmud participates in the Corporate Governance
Surveys/Snagging Inspections, Defects Analysis, Fire Safety a growth trend that extends for over 5 years, key contract Committee, the Audit & the Early Risk Detection
Assessments, Health and Safety Assessments, Fit Out awards include Dubai Healthcare City, Dubai Festival City Committees. Mahmud sits on the board of 3 Sharia
Management and bespoke services designed to suit clients and DC Aviation. 77% of this growth has been achieved Compliant Saudi owned Investments Funds.
specific requirements. from existing clients, demonstrating Emrill reputation for
quality service.

RENATA LIUZZI DHIREN

Director – Customer Excellence, Emaar Properties P. HARCHANDANI
PJSC
13 years of experience across 4 MOHAMMAD KAISER Founder of Zenboxed and Partner of ADDA SHAHRAM SAFAI
countries in Customer Experience, Dhiren P. Harchandani is the Partner, Afridi & Angell Legal Consultants
Customer Service, Strategy and AZAD founder of Zenboxed (www.
Performance Management across zenboxed.com), a solution that Shahram joined Afridi & Angell
a wide number of companies and Head of Community Management – Emaar delivers concierge services using in 2002. His practice consists of
industries. Focused on improving Community Management LLC smart lockers. He is also a partner corporate law, real estate law
business performance by putting One of the founding members at ADDA (www.adda.io / www. and disputes. He also advises on
customers at the center of of Community Management, addagatekeeper.io), ADDA is a private equity and venture capital
businesses. In the last 3 years Renata has been focused in the Kaiser has been instrumental in comprehensive ERP platform for transactions. He heads the firm’s
Middle East Market. Previously, she spent 10 years working shaping the property landscape OA’s and OAM’s, it hosts a range of modules from finance, real estate and venture capital
in Management Consulting with Accenture in London, developed by Emaar in Dubai and compliance and facility management. teams and has been highly sought
Madrid and Caracas offices. the Middle East. With over 15 A Harvard Business School Alumni, Dhiren has a after by boards and shareholders for strategic legal advice.
She holds an MBA from IE Business School. She is also a years of experience in property proven track record of success in various sectors and He is active in lobbying for and providing constructive
Mechanical Engineer with a Masters in Motor Sports. and community management, disciplines such as Advanced & Emerging Technologies, feedback to government organizations regarding regional laws
Her background is in Customer, Strategy, Social Media Kaiser’s strategic orientation has a proven track record Company Partnerships, Marketing & Public Relations, and regulations pertaining to venture capital investment,
Strategy, Social Media for CX and for Customer Service, in successful master planning, value chain management, General Management, Strategic Development, Apparel corporate governance and real estate.
Performance Management, Business Transformation customer experience, digital transformation, cost and service Manufacturing and Real Estate. A “serial entrepreneur” He also advises clients with respect to investments, joint
Programmes, and Operations. She has worked across the optimization, sustainability, change and crisis management. in Technology, Retail and Manufacturing, Dhiren has ventures and doing business in Iran. He is a regular speaker
Properties, Hospitality, F&B, Malls, Automotive, Aerospace Kaiser was one of the first CMCA (Certified Manager of successfully founded, invested, exited, and managed several at seminars on legal developments and current issues in
& Deference, Consumer Goods, Telco, Banking and Oil Community Associations), AMS (Association Management successful innovation-based ventures Having started his real estate and construction law. At the invitation of the
Refining industries. Renata has been responsible to deliver Specialist) and PCAM (Professional Community Association career in consulting, he has lived in the Middle East for Government of Dubai, Shahram lectures on legal matters
complex transformation programmes, working with teams Manager) in the region and outside of U.S.A. He is also a over a decade, he has developed distinct specialization at the Land Department. Shahram is well recognised by the
spread across more than 15 countries with a wide variety of faculty member at the Dubai Real Estate Institute, focusing in navigating the GCC’s dynamic and highly competitive leading international legal industry publications such as
backgrounds and cultures. on community management. Technology and Retail industry. Chambers Global and Legal 500 EMEA.
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