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FEATURE




                                                      correct policies, procedures,   safety of all the residents. For
                                                      protocols and most importantly   example, Three60 Communities
                                                      personnel are in place. The   has in place an emergency
                                                      training and appointment of   response escalation matrix to
                                                      the personnel is paramount   ensure we are able to respond
                                                      to achieving the end result   quickly and appropriately
                                                      and should be underpinned   at any time. Alan Rowlands,
                                                      with firm procedures and   General Manager of Three60
                                                      documentation.” He explains   Communities. “We also ensure
                                                      that Crisis Management is   our FM service providers have
                                                      about understanding the    in place a similar escalation
                                                      building, the occupants and   matrix, and that our teams
                                                      its use, identifying potential   are properly trained and
                                                      risks and adopting suitable   conduct regular emergency
                                                      mitigation measures. “Being   drills, both with and without
                                                      prepared for that emergency   the participation of emergency
                                                      situation whatever it may   services.  It is essential to
                                                      be and whenever it arises is   ensure that the basics, such as
                                                      paramount in maintaining the   evacuation plans and assembly
       “We advocate to our clients                    asset and occupants wellbeing.  point signage, fire warden
                                                        Four key steps to
       the engagement of an                           consider in preparation for   training, identification of
       independent expert to                          that emergency are:        residents with limited mobility,
       conduct a complete safety                                                 are in place in order to manage
       audit of our communities,                        Organize and select the   major crisis events.” He adds
       and the development of a                       appropriate professional team,   that for high rise communities,
       Disaster Plan to ensure that                   Establish an Emergency     fire is the most significant, and
       the community is prepared                      Response Plan, Health and   well publicised, risk community
       to contain the effects of a                    Safety Manual and Business   managers face.  “We advocate
       crisis event.”                                 Continuity Plan, Train and   to our clients the engagement
                                                      Equip your team and establish   of an independent expert to
                                                      Roles and responsibilities.   conduct a complete safety
                                    “Protection       Continually monitor, test and   audit of our communities,
                                    of your asset     review the ERP,” he adds.  and the development of a
                                    and occupants        The UAE through its     Disaster Plan to ensure that
                                    should be         Government entities such as   the community is prepared to
                                    the ultimate      Dubai Municipality and Dubai   contain the effects of a crisis
                                    goal of any       Civil Defense have numerous   event in order to prevent loss
                                    community         documents and guidelines that   of life, minimize injury and
                                    or Facilities     can assist in achieving this   damage to property. Recent fire
                                    Management        and the Health and Public   incidents, both here in Dubai,
                                    Service.”         Safety Website page offers   and more particularly in
                                                      endless guidance such as Dubai   London, have highlighted the
       Alan Rowlands                                  Municipality, Public Health   risk of Aluminium Composite
       General Manager,                               and Safety Department-     cladding and it is positive
       Three60 Communities                            Emergency Preparedness     that the Dubai Government is
                                                      Guidelines- Emergency Action   taking proactive measures to
                                                      Plans & Response Plans.    address this risk.  We continue
                                                                                 to work closely with the Dubai
                                                      What are the systems in    Government to implement
                                                      place?                     these initiatives.”
                                                      Every company in the industry   Community management
                                                      has developed their systems   companies in Dubai have an
                                  Stephen Quinn       using the latest technology   excellent track record for crisis
                                  Director – Project &   to act instantly in case of   management so far thanks to
                                  Building Consultancy,   an emergency to minimize   the efficient systems that are
                                  Land Sterling       the damage and ensure the   in place.

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