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FEATURE                  FEATURE
                                                                                                                                                                                                                     2017






                                                                                                                          communication. One area                        the right technology backbone   to Energy wastage, Asset
                                                                                                                          where tremendous value can                     can serve as an asset, which   efficiency, Technician efficiency,
                                                                                                                          be unlocked is in operational                  drives up the overall value of   Service Provider efficiency. So
                                                                                                                          efficiency. Owners Associations                the community management    choosing the right technology
                                                                                                                          can leverage technology to                     business. Moreover, it gives   is the key factor. Owners
                                                                                                                          accelerate the collection of                   the Owners Association a    association managers have to
                                                                                                                                                                         sustainable advantage in the
                                                                                                                                                                                                     know that CAFM is what they
      GOING                                                                                                               owners with the ability to pay   Tariq Chauhan   highly competitive industry   needed not ERP/EAM systems
                                                                                                                          maintenance dues, providing
                                                                                                                          for maintenance dues thru an
                                                                                                                                                                         of community management,”
                                                                                                                                                                                                     to address their end objective,”
                                                                                                                                                                                                     he says.
                                                                                                                          app enhances the convenience
                                                                                                                                                                         he explains.
      HIGH-                                                                      feedback for all parties.                Another area of efficiency   Group Chief Executive   What is on offer?     Choose it right
                                                                                                                          and delivers delight to owners.
                                                                                                                                                      Officer, EFS Facilities
                                                                                 Additionally, technology
                                                                                                                                                      Services
                                                                                                                          gain is the streamlining of the
                                                                                                                                                                            Technology is evolving
                                                                                                                                                                                                        While technology will help
                                                                                 platforms are producing
                                                                                                                          budgeting process, which is
                                                                                                                                                                         everyday with new systems
                                                                                                                                                                                                     you save money and implement
                                                                                 services that are easier to
                                                                                                                          currently taking the Owners
                                                                                                                                                                                                     faster operation procedures,
                                                                                                                                                                         being added and existing
                                                                                 access such as mobile reporting
                                                                                                                          Association a tremendous
                                                                                                                                                                         ones upgraded. Rajan
                                                                                                                                                                                                     choosing the wrong technology
      TECH                                                                       adds that although technology            amount of time and effort.                     Neelakantan, Chief Executive   can completely backfire and
                                                                                 tools for faults and issues. He
                                                                                                                          Moreover, technology can
                                                                                                                                                                                                     may have an adverse impact.
                                                                                                                                                                         Officer & Partner, Lattice,
                                                                                 is making a massive impact,
                                                                                                                          unlock tremendous value in
                                                                                                                                                                                                     So it is important to choose
                                                                                                                                                                         says technology systems like
                                                                                 for the FM industry the key to
                                                                                                                          the community itself. Having
                                                                                                                                                                         ERP/EAM are often used for
                                                                                                                                                                                                     the right kind of technology.
                                                                                 unlock the true potential of the
                                                                                                                          the right technology backbone
                                                                                                                                                                         Service Operations & Asset
                                                                                                                                                                                                     Tariq Chauhan, Group
                                                                                 internet of things, increased
                                                                                 monitoring of machines and
                                                                                                                          safety and security of residents
                                                                                                                                                                         however in reality ERP/EAM
                                                                                                                                                                                                     Facilities Services says it
                                                                                 manpower is data.  Our ability           can exponentially enhance the   Dhiren         Maintenance functions,      Chief Executive Officer, EFS
                                                                                                                          in the community. Identifying
                                                                                                                                                                                                     is true indeed if the wrong
                                                                                                                                                                         cannot fulfil the role of a CAFM
                                                                                 to understand, interpret and             the right technology partner   Harchandani     system. “Our Reflexion CAFM   technology is not chosen  it
       Technology is everywhere and                                              act upon data is becoming                is paramount. There are three   Founder of Zenboxed   with its Help Desk, Auto   can bring many challenges
                                                                                                                                                      and Partner at ADDA
       constantly changing in everything                                         increasingly important.                  boxes that are non-negotiable                  PPM scheduling, Technician   both in context to operations
       we do and the property and facility                                       “One key driver bringing                 when evaluating a technology   “Better         Mobility, Interactive SP Portal/  and financial cost overruns
                                                                                 demonstrable and quick results
                                                                                                                          partner. The first is support,
                                                                                                                                                                         App, Customer Portal/App
                                                                                                                                                                                                     . “However one needs to
       management industry is no different.                                      across the FM industry is the            has your technology partner   maintained assets   brings efficiency in managing   understand the definition of
                                                                                                                                                      will consume less
                                                                                 use of data and technology in            developed a culture within   electricity, water   RM and PPM Work Orders, Geo   right technology, especially in
                                                                                 Energy Management.  BMS                  their business of support and                  Mapping, Audit functionality   context to BMS and CAFM.
              oday, the property and   “The use of                               systems, smart sensors, smart            service, moreover, do they   etc.. Leading to
              facilities management   mobile technology                          and connected metering and               have local support with clear   Energy Saving   etc; leading to proper asset   The main prerequisite is to
                                                                                                                                                                                                     check if the developer has
                                                                                                                                                                         maintenance process &
              industry is going   heightens our                                  smart control of buildings               SLAs? The second box is     and can reduce
      Tthrough a phase            ability to focus                               reducing energy use is a                 customizations, each business   up to 10% of the   Asset life cycle Management   installed MEP assets with
                                                                                                                                                                         benefiting OA for a better
                                                                                                                                                                                                     embedded technofixes such
       of technological revolution,   on managing                                very exciting area that                  is unique, and inevitably your   utilities bill. So   Customer Experience & ROI.  Chillers, CCTV, Fire Alarms
       making the process of solving   productivity,                             technology is being used to              business will require some level   using the right   Using a wrong system and   BMS systems etc. with right
       maintenance issues faster   response times                                have an immediate impact on              of customizations. It’s critical   technology is the   PPM is not done correctly the   functional specs as often these
       and more professional.     and real time                                  the holistic cost of building            that your partner’s technology   key factor.”  life of the asset will shrink   assets are installed with out
       For residents, right from   tracking of job                               operation,” he concludes.                stack makes customizations                     causing financial loss due to   of date or very advanced specs
       registering a maintenance   updates”                                         Dhiren Harchandani,                   straightforward. The third box                 premature replacement of the   that are not user friendly and
       complaint to getting the issue                                            Founder of Zenboxed and                  is the DNA of the technology                   asset impacting to a saving of   their maintenance cost is too
       resolved, technology is helping                sensors monitoring parameters   Partner at ADDA - A growing         partner. There are two types of                5% to 10%. Better maintained   high due to advanced MEP
       them immensely in each                         and greater knowledge it’s   number of  community                   technology companies, the first                assets will consume less    skills needed to maintain
       and every step. Alex Davies,                   enabling decisions to be made   managers and Owners                 are the ones focused on Sales                  electricity, water etc.. Leading   them or high AMC costs.
       Managing Director, Emrill                      quicker than usual with a   Associations are leveraging             and Marketing, and the second                  to Energy Saving and can    It is a common practice in
       Services LLC, “Technology is                   more proactive approach.    technology as a strategic               are the ones that are focused                  reduce up to 10% of the utilities   construction procurements that
       everywhere and constantly                      The use of mobile technology   business asset. “Having the          on the product, the success                    bill. Additionally comparative   Developers sign long terms
       changing in everything we                      heightens our ability to focus   right technology backbone          of your business increases                     analysis between similar assets   AMCs in lieu of cheaper front
       do and the FM industry is no                   on managing productivity,   can add tremendous value up             exponentially when you align                   or building portfolios combined   end costs of equipment’s with
       different.  We are witnessing   Alex Davies    response times and real    and down the organization                yourself with a technology   Rajan             with at SQFT level using the   terms that are not good for
       the use of technology increasing   Managing Director,   time tracking of job updates   from finance, compliance,   partner that is sharply focused   Neelakantan  Reflexion CAFM’s MIS suite   stable maintenance regimes,”
       in many ways, with cheaper   Emrill Services LLC  providing us with detailed   facility management and             on the product. Finally, having   CEO, Lattice  will help identify issues related   he adds.
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