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reconciliation and done by the new recruits”
backdating is the main
cause of delay Client must also perform the
transaction volume analysis.

Resistance to change System basically becomes The Steering Committee must
occurs due to many reasons a disappointment to the hold regular meetings with
such as fear of job loss, Client eventually leading to deadlines set identifying who is
authority or position. The distrust and exit of the responsible to deliver and
main signs when this Vendor. meeting minutes must be sent
occurs are that Client’s to all even escalated to the
employees come up with Director Board or at least CEO.
frequent excuses for delays By doing so Client can identify
in handing over the cause of the problem if it is
requirements especially in house or Vendor related
complex calculations and
entering of data. These
excuses also surface only
when management asks
them why there is a delay.
Another form of employee
resistance is to complain
that the system is not
working to the expectations
of the Client. This happens
when the Employee and
Employer have absolute
trust and the Employee
takes advantage of the
relationship knowing well
that the Employer will not
investigate the complaint.

In certain cases fraud has
also been one of the
reasons for delay tactics by
employees.

Our experience indicates that the most successful implementations are in Organizations
where the CEO or Owner plays a lead role in the Steering committee. We can recommend
this approach as the DNA of your business is finally the Software.

Further the CEO must create a sense of urgency by insisting on a deadline for each activity
and taking to task any person responsible for the slightest delay.

The CEO should also provide a KPI and a reward a scheme for his team members for the
success of the ERP. Thus we create ownership and reduce conflict.

© Datama tion Systems (Pvt) Ltd. – 2019(Version 3.12) Page 10 of 11