Page 10 - ADTM v 3.12_Neat

activities for some time
because invoicing or debt
collection is not possible

Frequent Changes to The Software modification The Steering Committee must
Software Requirements will be in place but the approve the modifications (also
(this is common when new impact it can have on the very often similar information
staff are appointed). Also overall system is not is already available in the
change requests given by completely predictable system). The approval must be
staff without proper leading to a working through email or written
authorization and system suddenly giving communication and Vendor
communicated verbally and problems. must send a response as well
modification treated as agreeing to the change.
urgent not giving sufficient
time for Vendor to perform Once modification is approved
a proper test ensure that sufficient time is
given to the Vendor to change
the software.

Client using an existing Users don’t like to change The objective of migrating to
software package, where their way of working and FiNAC is to obtain information
users are very comfortable expect FiNAC to have all that was not available from the
with, but the existing the features of the existing existing software and this
software does not provide software so that they don’t cannot be compromised on.
the Management with the have to undergo a learning
information they require. curve. This results in the Thus the Steering committee
operators asking us to must get involved in the details
modify FiNAC for their of operator request to
operating needs which has determine if such requests are
no impact on the absolutely necessary or can be
Organization’s information avoided in the best interest of
requirements. In obtaining mission critical
conclusion the system gets information to operate the
Delayed and negative business.
comments about the
software are given to the
Steering committee.

Delays during Data Existing staff have to work It makes sense to recruit
Conversions & Data on the current system as temporary staff as IT
Migrations particularly well as the new system. executives to handle the data
when there is large This leads to exhaustion, entry workload on the new
volumes of data. long nights and resulting system. Vendor is willing to
frustrations. End result is recruit such staff and train
that data accuracy; them FOC. Client can pay their
reconciliations etc. take salaries directly. However a
over six months creating word of caution : “ Client must
further backlogs. We also monitor daily the work being
have noticed that Debtors

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