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3.18 The Vendor will perform a conference room pilot run at the Client’s premises which will
comprise of all relevant data entry screens, calculation and system security features
through the steering committee. The pilot run will not necessarily have the entire
reporting requirements of the Client at this state. However the pilot run will complete
several cycles of the entire process flow to ensure that the system includes the client’s
requirements. Thereafter the Vendor will provide a detailed schedule for the live
implementation.
3.19 The Vendor will then commence the user training at the Client site and the steering
committee will ensure that the appropriate personnel will be made available and such
personnel will not be disturbed or given other task during this training period.

3.20 The Client will sign off the User Training and system acceptance document.
3.21 During the parallel run the steering committee will ensure sufficient data entry
operators are provided to cope up with dual task of handling the existing Client system
in addition to the new system.

3.22 Once the parallel run or system implementation commences the vendor will perform a
weekly review off/on site and the project status report will be emailed.

3.23 The Vendor is not obliged to modify the software free of charge on account of
recently hired personnel, change in management, change in ownership, additions or
changes in business operations or to accommodate features of previously operated
software which has no bearing on the information requested by the client after signing
the GAP analysis.
3.24 DSPL staff has been strictly advised not to Amend /Delete data in the database unless
such request are made in writing by the Board of Directors and approved by DSPL
management.

3.25 The Vendor reserves the right to conduct an aptitude test for all personnel appointed
(eg: Data Entry Operators)

3.26 Client shall not distribute the SOFTWARE to any third party. Client shall not make any
modifications to the SOFTWARE, unless otherwise allowed under the License Agreement
with Vendor.

4. Parallel Run & Implementation

4.1 The Outstanding Issue Log (Excel Sheet) will be emailed with vendor & Client
outstanding activities (Separate Sheets)

4.2 Conference call will be agreed upon in advance with dates and times. (Steering
committee & vendor team must attend)

5. Training

5.1 Vendor will provide training to Client on each module based on discussion with steering
committee on how such training program must be conducted

5.2 User training sign off must be done by user and finally by the steering committee

5.3 The training cost will be as included in software quotation. Subsequent training cost is
included in maintenance agreement

5.4 The Vendor has option to bill the Client in the event of such training programs
requirement is beyond the scope of normal procedures.

© Datama tion Systems (Pvt) Ltd. – 2019(Version 3.12) Page 4 of 11