Page 1 - Graypvine February 2020

SAFETY COMPANY UPDATES FALLEN PATRIOTS GRAY GIVES BACK QUALITY
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February 2020

The

Bottom were a small company
In those days we
Line and each customer and

subcontractor had a
personal relationship with
Mom and Dad. We are
We Are Customer and Relationship Driven – quite different now with
Gray Core Value #2 more than 1,000 people,
100 customers and 1,000
This value has been affirmatively stated for fifteen years, subcontractors and
and unstated since the first days of our founding. Our mom suppliers. Are we as customer and relationship driven today
and dad likely never said that statement in those exact as we were then? As we grow – and we will – this value will
words, but they indeed displayed this value every day. It was be challenged. It is the responsibility of all of us, particularly
their instinct to build relationships, and they never really had the veterans here, to teach this value, to be aware when
to think about it because it was so natural for them, and this value is threatened and to declare aloud the positive
therefore a foundation of the business. examples when we see it.
When Dad was making trips to Detroit or Chicago seeking It is an absolute truth that each of our projects will have
new customers in the mid-1960’s it was an adventure for misunderstandings and disputes. Navigating those disputes
him. He loved that part of our work and probably didn’t is difficult and often emotionally trying. Navigating those
even consider it work. It was a part of him. In pictures and disputes with a poor relationship with our customers or
in stories that my brothers tell of him, you can see that subcontractors will guarantee a poor result. That is a fact.
he smiled with his eyes as he reached out to embrace a With good relationships the potential for positive results – for
customer, subcontractor or a local official. They were all his both parties – is highly likely. And, you get the added benefit
friends; they just didn’t know it yet! of keeping a friend!
Mom was the same, but she expressed it with friendships
fostered around a meal at our home in Glasgow, or a nice
restaurant in Nashville. At those meals she found easy ways
for people to talk to each other, share their lives and create
the opportunity for a new friendship. Stephen Gray, President & Chief Executive Officer

OUR PURPOSE CORE VALUES
Our purpose is to make a difference in 1. We put safety and quality of life first.
people’s lives by creating unforgettable 2. We are customer and relationship driven.
customer experiences and great projects. 3. We treat others the way we want to be treated.