Page 18 - Graypvine November 2021

Quality have completed several of these and are capturing
with Trey Griffith
Director, Quality
As we close out another great year, I would like
to look back at what we have learned over the past
year and look at the next year and what we have in
front of us from a quality perspective. This past year
has been great with the growth of the company and
what we were able to accomplish. We put millions
of square feet under roof – with a ton of variety in
our projects, from food and beverage to high end
18 offices – with success! This success has not come
easy on some projects, and we didn’t have as
much success on others, but we have made good
on every opportunity through our learning initiatives
that we are putting in place. You probably have
not heard me talk a lot about these in this fashion,
but you have seen some of them: quality minutes,
videos and lessons learned.
This year we have been able to really dive deeper
into our Quality Minutes to get the word out on
why we do the things we do. This is only possible
based on your feedback from your project. This
is a pretty powerful tool that not only touches us
here at Gray Construction but these go to all of
Gray, Inc., with the goal to spread knowledge to
everyone on the team to ensure we all stay focused
on the main goal of providing great projects to our
customers. Another new tool that was started this
past year were the Quality Impacts. I cannot tell
you the impact this will have on the business as
we actually dig deeper into the issues by looking at
the root cause on specific items to allow us to not
only document what some of our obstacles are, but
how we put measures in place to prevent obstacles
from happening. We all see our projects getting
faster and more complex, which leaves us less and
less time to overcome obstacles.
Patrick McCowan challenged us to focus on
cohesive teams and I have to say we have become
much better at this over the past year. We have
brought the AAR process on board this year to talk
about our project execution again to learn from
what went right and what didn’t go so right. We
the data to allow us to follow up on what needs
to happen to ensure we keep doing what is going
right and to make necessary changes if that's not
the case. This is another powerful tool that will
help us be more efficient with our time on site and
planning for successful projects.
Now what does next year look like for Quality?
Well, that depends a lot on you and your feedback
to us! Our big goal will be focusing on education.
We need to grow our teams in best practices
for all divisions of work. Our trade partners are
the professionals on site; that is why they were
awarded the
project. That being “Our big goal
said, we have to
make sure we [next year] will
understand their be focusing on
work to ensure to
our customers that education. We
they are getting need to grow our
everything they
bargained for and teams in best
just a little bit more. practices for all
With the workforce
shortage and other divisions of work.”
obstacles we have
seen this past year, we all know we need to make
sure we individually, as well as our teams, fully
understand the work that is going to be put into
place. More to come on the learning opportunities.
Lastly I just simply want to say THANKS! I have
said this many times before that our quality system
is not Trey’s system or any one person's system.
It's Gray’s system and it only works through your
hard work in documenting what is happening in the
field, and how well specifications are being written
and issued, to scopes of work being written and
pre-award meetings covering the hard topics. It's
you who makes this system a success and it's you
who must take pride in your work and make sure
we keep repeat customers. We can do this through
Howard Gray’s saying, “if it’s not good enough
for your house, then it’s not good enough for our
customer!”, and also by our purpose statement,
“creating unforgettable customer experiences and
great projects.”