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FOOD AND BEVERAGE SERVICE - LEARNER'S MANUAL

Human Resources

Hiring & firing of staffs, increment, appraisal, Procurement, development & training.

Sales & Marketing

Banquet reservation, Food &Beverage promotion and many more.

1.2.2 The Hospitality Industry

The hospitality industry provides food and accommodation services as its main business
activity. However, while accommodation is provided to tourists, food and beverage
products and services are also provided to the local community who will visit and eat
at a restaurant.

Therefore there is a mix of both tourists and local people who will support a restaurant
or other food outlet. We need to identify the type of guest that we have and meet their
needs – both for locals and for tourists.

As you can see, the food and beverage industry is in demand not only from tourists, but
we also serve local people who need things to eat and drink.

Hospitality Industry

Accommodation Food and Beverages
used by : used by :
Tourists
• Tourists who are • Tourists who are
away from home away from home
• Local people

Local people

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