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FOOD AND BEVERAGE SERVICE - LEARNER'S MANUAL

1 Introduction

This section gives an introduction to the tourism industry and how food and beverage
services form an integral part of this industry. You will also learn the different types of
restaurants, your role as a food and beverage server, the importance of communication,
and the relation between different departments which you have to deal with. Please
make sure that you look carefully at everything covered in the module.

1.1 Tourism Industry

The tourism industry includes a diverse range of infrastructure and services that cater to
tourist needs, both foreign & domestic such as hotels, tours, museum, local guides, leisure
facilities, specialist restaurants, sporting facilities, publication of maps etc. It is a wide field
that covers many activities.

1.1.1 Tourism

Tourism involves people moving from the place where they normally live to another
place to visit, either for personal reasons or business. If they stay at least one night, they
are called tourists.

• Tourists can travel for leisure - holidays or visiting friends and relatives, or
• Tourists can travel for business – meetings, conferences, consulting work, etc.

Tourists need at a place to sleep and eat when they are away from home. The hospitality
industry provides these requirements for them. There are many other ways in which
travellers can be catered for, e.g. hospitality (hotels, bars and restaurants), tours of the
country/area, special activities, conference facilities and much more.

1.1.2 Impact of tourism

A change in economy and social patterns due to tourism development is
d social patterns due to tourism development is
urism. Generally, they fall into two categories.
described as impact of tourism. Generally, they fall into two categories.
and negative impacts
They are positive impacts and negative impacts
are:
Some of positive impacts are:

m creates job directly and indirectly.
• Job creation: Tourism creates job directly and indirectly.
For example, direct jobs in the hotels and indirect
obs in the hotels and indirect
e due to increase in demand
jobs in the agriculture due to increase in demand
is also known as “multiplier
and consumption. It is also known as “multiplier
effect”
• Increase in foreign currency and
currency and
exchange: Tourists spend foreign
pend foreign
and
currency on service and
product.

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