Page 13 - Waiter-Learner Manual (ENGLISH).indd

MODULE 1: TOURISM, HOSPITALITY, FOOD AND BEVERAGE SERVICE

1.2 Introduction to Hotel

A Hotel is an establishment that provides accommodation and also usually meals and
other services for travellers and other paying guests. It provides paid lodging, usually
on a short-term basis. Hotels often provide a number of additional guest services such
as a restaurant, laundry, a swimming pool or childcare. Some hotels have conference
services and meeting rooms and encourage groups to hold conventions, functions and
meetings at their location. Hotels are found in almost all the cities. Hotels operate twenty
four hours a day, seven days a week. The principal factor that determines the guest
attitude towards a hotel is service although other amenities such as room, food and
beverages are equally important.

1.2.1 Departments in the hotel and relationship

Coordination of activities of all departments is essential to provide the guest with a quality
service at all times. All departments should work as a team in fulfilling guest satisfaction.
In the food and beverage service, smooth restaurant operation and service delivery rely
on close coordination and communication between departments. You must be fully
aware of the role of each coordinating department. For example, a waiter needs to
understand how kitchen operates, especially food preparation, ingredients and methods
used for preparation.

Kitchen
For hygienic and timely delivery of the food as per the guest orders.

Front Office

Information regarding VIP in-house, room reports, billing, types of plan in which the
guest stay.

Kitchen Stewarding

Cleaning, Polishing & inventory of all crockery’s, cutleries, glassware used in service.

Purchase

For the requisition of all condiments service kits & necessary stationeries.

Housekeeping

Placing of VIP amenities, Exchange of soiled linen & cleaning of all the outlets.

Engineering & Maintenance

Repair & Maintenance of the electrical equipment, checking of air condition & water
supply, furniture etc.

Accounts

Any discrepancy in bills & sales summary maintaining of city ledgers & handling all
kinds of cashes.

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