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llREAL www.english0905.com
WORLD Real World complaints
and requests
a ijj.]#•>7 940 Look at the photo. Then watch
or listen to three guests making complaints to the
receptionist. What problems do they have?
b Watch or listen again. What are the receptionist's
solutions to each guest's problems?
• REAL WORLD Complaints and requests
•
Work in pairs. Discuss these questions. •
a Look at these sentences. Are they complaints (C) or
1 What do people complain about in hotels and requests (R)?
restaurants? Think of three things for each place.
1 I'm sorry, but I've got a bit of a problem. C
2 Have you ever complained about a hotel room,
2 I wonder if you could ask someone to fix it.
food in a restaurant or something you bought?
If so, tell your partner what happened. 3 I wonder if I could have some more towels, please.
4 I'm afraid I've got a complaint.
a Look at these complaints. Cross out the 5 Could I speak to the manager, please?
incorrect words/phrases. 6 Could you help me?
1 The window/Feefft/chair is broken. 7 I'm sorry, but I think there's something wrong with
2 The food/TV/shower isn't hot enough. the shower.
•
3 The room/chair/lift is too noisy. a Would you mind sending someone to look at it, please?
4 My breakfast/newspaper/bed hasn't arrived. b Look at the underlined verb forms in 4a. Then complete
5 The air conditioning/window/remote control these phrases with infinitive or verb+ing.
doesn't work.
1 I wonder if I/you could +
6 There's something wrong with the shower/light! 2 Could I/you +
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room number.
3 Would you mind +
b Work in pairs. Think of one more word/phrase
c Check in 1;@111Ui);l!Uiit p141.
you can use in sentences 1-6 in 2a.
