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• HELP WITH LISTENING Intonation (1) • HELP WITH PRONUNCIATION
• •
• • Strong and weak forms
• • We can tell if people are being polite by how much their •
• •
• voices go up and down. If their voices are very flat, they
• 944 Work in pairs. How do we say these strong
• can sound rude or impatient.
• and weak forms? Listen and check. Listen again and
• practise .
a 941 Listen to two sentences said twice.
• Notice the intonation. The first person sounds rude. strong weak strong weak
•
• The second person sounds polite.
• was /woz/ was /w-az/ does /dAz/ does /d-az/
•
• b 942 Listen to six sentences said twice. Which
• were /w3:/ were /w-a/ do /du:/ do /d-a/
• is polite, a or b?
•
• 1 @ b 3ab sab
• a Work in pairs. Look at this conversation. Do we
• •
• 2 a b 4 a b 6 a b • usually say the strong (S) or weak (W) forms of the
words in blue?
B 943 PRONUNCIATION Listen and practise sentences 1
A Sorry we're late. We were (W) having lunch. Right,
1-8 in 4a. Copy the stress and polite intonation. 2 do ( ) we need anything for the meeting?
• • • •
4
I'm sorry, but I've got a bit of a problem. B Yes, we do ( ). We need these reports. Does (
3
Lisa know about the meeting?
11 a Fill in the gaps with these phrases. A Yes, she does ( ) .
5
6
B OK. Were ( ) you at the last meeting?
[ E><euse "'" Would you mind Could yo;!
7
ething wrong straight away I'm sorry I A Yes, we were ( ).
8
B Was ( ) it a very long meeting?
GUEST 1 1 Excuse me 2 help me? A Yes, it was ( ).
9
RECEPTIONIST Yes, of course. What's the problem? B What was ( ) it about?
10
4
Gl 3 , but I think there's _____ _ 1
• A I don't know. I 1 was ( ) asleep!
5 •
_
with the light in the bathroom. ____ •
sending someone to look at it, please? • b 945 Listen and check. When do we use the
•
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6 • strong and weak forms of the words in 1?
R Yes, of course. I'll send someone up ____ •
_
Gl Thanks very much. • c Work in pairs. Practise the conversation.
•
I'm sorry I'll get a proble;;- if you couldl
hot enough could I room service
continue21earn
7
GUEST 1 , but I've got a bit of
9
8 • The shower isn't _____
_
I wonder 10 ask someone to fix it. • Vocabulary, Grammar and Real World
11
RECEPTIONIST I'm sorry about that. ___ ---
• xtra Practice 7 and Progress Portfolio 7 p121
someone to look at it immediately.
G2 Thank you. Also, 12 have breakfast • Language Summary 7 p140
in my room? • 7A-D Workbook p35
R Yes, of course. I'll ask 13 _____ to call you. • Self-study DVD-ROM 7 with Review Video
G2 Thank you very much.

b Work in pairs. Practise the conversations.

a Work in pairs. Write a conversation between a
receptionist and a hotel guest. Use phrases from
2a and 4a.

b Practise the conversation with your partner until
you can remember it.

c Work with another pair. Take turns to role-play your
conversations. What problems did the guests have? • Reading and Writing

• Portfolio 7 Writing to complain Workbook p76
Work in pairs. Student A p106. Student B p112.
Reading a letter of complaint
Writing useful words/phrases in formal letters